Everything you might be wondering.
Payments, shipping, variants, domains, AI and contracts. If you can't find it here, write to us and we'll add your question to the list.
Who is Furnisight for?
Furniture brands and stores only: shops selling sofas, bedroom, dining, office and garden furniture, manufacturers and showrooms. Themes, product options, shipping rules and legal texts are designed around those needs.
I'm not technical. Can I use it?
Yes. Adding a product is as easy as filling in a form, and storefront sections are edited from the dashboard. You never need to write code.
How quickly does my store open?
Once you sign up, your store opens with your chosen theme at yourstore.myfurnisight.com. Add your products, payment and shipping settings and legal details, and you're ready to sell.
Will you help me move my products?
The dashboard has bulk product import from Excel and CSV. If your catalogue is messy, write to us from the contact page; if you'd like to hand over setup and product entry, the agency service is an option too.
Which themes are there?
Nine furniture themes: showroom-energy Vitrin, Scandinavian-warm Nordik, luxurious and editorial Atelier, colour-block and fabric-led Palet, the airy campaign storefront Avlu, Çarşı for large catalogues, image-led Sahne, category-led Mozaik and warm, contemporary Defne. All nine are included in every plan and share the same section structure, so switching themes doesn't move your content.
How do I enter fabric, colour and size options?
Add option groups to a product and define price, stock, code and image for each combination. Upload your fabric library once and reuse it on every product. When a shopper picks a fabric, the gallery and price follow.
How do I sell made-to-order pieces?
Mark the product as made to order and enter its lead time. The lead time appears at checkout, in the contract and on the order, and the order gets a separate “In production” step. The withdrawal exception for personalised items is confirmed separately by the customer.
Do I have to show prices?
No. Hide prices store-wide or per product. For a product with a hidden price, the shopper reaches you via “Ask on WhatsApp” or the quote form.
Do you take a commission on my sales?
No. You pay a flat fee (monthly, yearly or one-time), with no cut per sale. Your payment provider's (iyzico/PayTR) transaction fee applies separately under your agreement with them.
How do I accept online payments?
Enter your own iyzico or PayTR merchant keys in the dashboard, test the connection and go live. Shoppers pay by card and instalments, and the money goes straight to your account. Your keys are encrypted per store.
I don't want online sales. Can I run a catalogue only?
Yes. In catalogue + WhatsApp mode the cart is hidden; products are shown with or without prices, and shoppers press “Ask on WhatsApp” with their chosen product and fabric. Requests are listed in the dashboard. Switch to cart with one setting whenever you're ready.
Can I offer bank transfer and cash on delivery?
Yes. For bank transfer, define your IBANs and payment window; for cash on delivery, the service fee, amount limits and eligible provinces. Optional SMS verification is available for cash on delivery.
How do I set shipping fees?
Use a flat fee, a volumetric (desi) or weight table, cart-value tiers or in-store pickup. Define province-based zones with different methods per zone, and set a free-shipping threshold.
I deliver with my own van. Is that OK?
Yes. Create a “Store delivery” method and switch on “assembly included”. When shipping with a carrier, just enter the tracking number; tracking links are built automatically for Aras, Yurtiçi, MNG, Sürat and PTT.
Can I use my own domain?
Yes. Add your domain in the Domain section of the dashboard and create the DNS records shown; once verified, the SSL certificate is installed automatically and your store opens on your own address.
What if I don't have a domain?
Your store stays live on the free yourstore.myfurnisight.com address. That address is open to visitors and ads but closed to search engines; to show up on Google you need to connect your own domain. You can buy and connect a domain any time; domain registrations are non-refundable by nature, so check the spelling before you buy.
What does the Store Assistant do?
On your storefront it answers shoppers' size, fabric and delivery questions by looking at your catalogue, and gives price and stock information only from it. When it's time to close the sale, it hands the shopper to WhatsApp or the quote form.
What does the Marketing Assistant write?
Product descriptions, product and category SEO copy, campaigns, social posts, Meta and Google ad copy and bulk descriptions for up to 200 products. Everything is a draft; nothing goes live until you approve it.
What happens when the trial ends?
If you don't start a subscription, your store goes offline; your products and settings are not deleted. Subscribe and your store comes back exactly as it was.
Can I cancel any time?
Yes, no commitment. When you cancel, your store stays open until the end of the paid period, then goes offline.
How do I pay for the subscription?
By credit or debit card. Subscription payments are taken through iyzico; your card details are never stored on our servers.
Who prepares my store's legal texts?
Templates for the distance sales contract, pre-information form, cancellation/returns, delivery and KVKK texts are ready and filled with your store details. You are the seller; we recommend reviewing the texts for your business and consulting a lawyer if needed.
Who owns my customers' data?
You do. Order and customer data belong to your store; Furnisight processes it only to provide the service, as a data processor. It is never used for marketing or shared with other stores.
What happens to my data if I close my account?
When your subscription ends, your store goes offline but your data isn't deleted immediately; it's kept for a while in case you return. If you request permanent deletion under KVKK, your account and data are removed, except where the law requires retention.
If your answer isn't here
We're happy to answer anything from store setup to product migration.